Your Questions, Answered

We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.

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We recommend charging daily for 15 minutes or until the LED is green to ensure you have about 24 hours of battery. It may take longer if charging via a computer USB port or when the battery is empty.

There are three ways to check battery status:

  1. Tap Menu > About > My Transmitter. Scroll down to the Battery Level line that indicates amount of battery power left.
  2. Check the battery symbol in the upper right corner on the MY GLUCOSE screen. A red battery icon indicates the smart transmitter battery is empty.
  3. Power ON the smart transmitter. Tap in the center of the transmitter once. The LED will blink once. Orange indicates less than 24 hours battery life remaining. Green indicates about 24 hours or more battery life remaining.

You do not need to change the battery. The Eversense® 365 Smart Transmitter has a rechargeable battery and is reusable for up to one year. After one year, the warranty expires and the transmitter should be replaced with a new transmitter.

In the short term, it will not damage the Smart Transmitter battery if you leave it on the charger after the LED light has turned green. Over time, battery capacity will naturally slowly decrease. To preserve long term battery capacity, it is recommended to disconnect after the battery is done charging.

For lithium polymer batteries (like the one inside the Eversense 365 Smart Transmitter), it’s better to  remove it from the charger as soon as the transmitter LED light changes to solid green to minimize stress on the battery over time.

To clean your smart transmitter, wipe it down with a water dampened cloth. Dispose of the cloth according to your local regulations.

You will receive on-body vibe alerts when you have reached the glucose alert levels you have set. You will also see the alert or notification on the Eversense® 365 App.

Still have questions?

The Eversense team is dedicated and ready to provide the answers and support you need. Simply click the link below.

The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.

For important safety information, see bit.ly/eversensesafety

Eversense, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.


Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.

 

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