Your Questions, Answered

We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.

Filter by topic:

No. Re-linking does not impact the life of your sensor.

The Eversense® 365 Smart Transmitter is a removable transmitter worn externally over the sensor.  It wirelessly powers the sensor and collects glucose data via Near-Field Communication (NFC). It wirelessly sends glucose data (via Bluetooth®) to the Eversense® 365 CGM App. It has a rechargeable battery and has a warranty of one year. 

Your smart transmitter communicates with both the sensor and the app to provide CGM information.

Your Eversense® 365 Smart Transmitter does the following:

  • Powers the sensor.
  • Calculates and stores glucose data.
  • Provides on-body vibe alerts when the glucose alert level is reached.
  • Sends glucose data to the app via Bluetooth®.
  • Must be recharged using the charging cable.
  • USB port on charging cable can be used to download data to compatible external applications.
  • Multi-color LED to indicate various modes of the smart transmitter.
  • Communicates with compatible mobile device.
  • Can be powered ON or OFF.

This Eversense® 365 Smart Transmitter box contains the following:

  • Eversense Smart Transmitter
  • Charging Accessories (Micro USB Cable and Wall Plug)
  • User Guide
  • Quick Reference Guide
  • Medical Device Card (for your wallet)
  • Next Steps Sheet

The following steps outline how to pair your mobile device and smart transmitter.

  1. Launch the Eversense® 365 CGM App and go to the Connect screen (if pairing during installation, when you tap “I have a smart transmitter”, the System Set Up screen is displayed. Tap Connect).
  2. Make sure you have an internet connection, and keep the transmitter within 6 feet of your mobile device during the pairing process.
  3. Tap the smart transmitter’s soft touch button three times to activate Pairing mode.
  4. When the smart transmitter blinks blue, tap the smart transmitter serial number (listed on the back of the smart transmitter) on the CONNECT screen. The app will then begin the searching process.
  5. When the app finds your smart transmitter, a BLUETOOTH PAIRING REQUEST pop-up screen appears.
  6. The app will display Connected next to the smart transmitter serial number once the pairing is completed.

NOTE: The smart transmitter should not be charging during the pairing process.

There are two steps to ensure proper positioning:

  1. When using the adhesive patch to secure the smart transmitter, make sure the button and the LED are lined up in parallel with your arm.
  2. Use the PLACEMENT GUIDE screen on the Eversense® 365 CGM App to confirm connection between the sensor and the transmitter.
    • Tap Placement Guide.
    • Position the smart transmitter over the sensor so that a connection is confirmed.

For more details on the signal strength of the transmitter and sensor, tap “Show More Details” in the “Linking the Sensor” section.

Still have questions?

The Eversense team is dedicated and ready to provide the answers and support you need. Simply click the link below.

The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.

For important safety information, see bit.ly/eversensesafety

Eversense, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.


Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.

 

MKT-001692 Rev 1