Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
The Eversense® 365 App has a “Do Not Disturb” option for lower priority alerts.
Tap Menu > Settings > Sound Settings to display the SOUND SETTINGS screen.
Activating the “Do Not Disturb” option will turn off all lower priority alerts and notifications, and these will not appear and the smart transmitter will not vibrate for these.
IMPORTANT TO NOTE: High priority alerts cannot be turned off. All other alerts and notifications will be suppressed when Do Not Disturb is turned on.
When you enable Do Not Disturb mode on your mobile device you will not receive any alerts or notifications from the app. The DND icon will appear on the Home Screen. ONLY high priority alerts will be provided by the app and smart transmitter’s on-body vibe alerts.
We strongly recommend that users do not activate Do Not Disturb on their mobile device
If your mobile device is running iOS 12 and above or Android 6 and above, you can optionally allow Low and Out of Range Low Glucose alerts to always override your mobile device sound settings. When turned on, the Low and Out of Range Low Glucose alerts will be played at your phone's maximum volume. You cannot change the volume level for this override setting. This allows you to still receive Low and Out of Range Low Glucose alerts on your phone, even if your phone's Silent Mode is on, or Do Not Disturb is on. You must allow this in your mobile device settings.
Some apps and settings such as Driving Mode may automatically enable Do Not Disturb. Please refer to your mobile device instructions for more information.
If your mobile device is running iOS 12 and above or Android 6 and above, you can optionally allow Low and Out of Range Low Glucose alerts to always override your mobile device sound settings. When turned on, the Low and Out of Range Low Glucose alerts will be played at your phone's maximum volume. You cannot change the volume level for this override setting. This allows you to still receive Low and Out of Range Low Glucose alerts on your phone, even if your phone's Silent Mode is on, or Do Not Disturb is on. You must allow this in your mobile device settings.
Use cases
- Loud working environment
- Heavy sleeper who may not feel vibes
- NOT intended for switching on during a meeting, for example
You can also add Notes to each of the Event types if there is additional information you would like to include.
NOTE: The Notes that are added in the App are not viewable in DMS. The notes are only available in the App.
Events can be added later from the MY GLUCOSE screen with a single tap anywhere on the graph area. You will be able to adjust the date and time of the event.
Still have questions?
The Eversense team is dedicated and ready to provide the answers and support you need. Simply click the link below.
The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
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