Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
There may be times when you wish to temporarily stop sharing data with a member, but not remove them from your Circle.
IMPORTANT: If you have disabled the Share My Data feature for a member, that member will not see any of your Eversense® CGM System glucose data, alerts or event history. Members will see your status as Offline on their Eversense® NOW App when you have disabled the Share my Data feature. It can take up to 10 minutes for the change to display on the Eversense® NOW user’s app.
You can view a snapshot of your Eversense® CGM data on your Apple Watch®. Once you’ve downloaded and installed the Eversense® mobile app on your mobile device, follow the Apple Watch® instructions for adding the app to your watch.
NOTE: Wearable devices using Android operating systems are not currently compatible.
The Apple Watch® is a secondary display of Eversense® CGM data and should not be used in place of the primary Eversense® CGM display. The Watch cannot be used to connect to the smart transmitter directly.
Any problems with mobile devices, wireless internet, data connection, the Eversense® Data Management System (DMS), the CGM user’s smart transmitter out of range of their mobile device, or charging their smart transmitter may cause data transfer to be delayed or not to be displayed.
For a list of compatible devices and operating system versions, please go to www.eversensecgm.com/compatibility/
The location services of the android phones are required in order for the Eversense® app to scan for Bluetooth devices and pair with the Eversense® 365 Smart Transmitter. The Eversense® app does not track your location.
Certain app store requirements require mobile apps to provide users with the ability to initiate account deletion.
If you delete your account, it is permanent, and you will no longer have access to your CGM data on the app, or in your Eversense® DMS account. If you are using the Eversense® NOW App, you will no longer be able to remotely view Eversense® data. You cannot use the same email address to create a new account. To initiate account deletion, tap Delete Account on the log in page.
Yes. Go to Main Menu > System Set Up > Help Me Set Up and select the tutorial you would like to review again.
Still have questions?
The Eversense team is dedicated and ready to provide the answers and support you need. Simply click the link below.
The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
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