Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
The Eversense® 365 Smart Transmitter will vibrate and the app will provide a “Transmitter Disconnected” notification every 5 to 30 minutes, and/or a status bar message, based on your sound settings, until the app is launched or the smart transmitter is reconnected. Once the connection is re-established, the data collected will sync with the mobile app and the graph will fill in.
High priority alerts include:
- Transmitter error
- Sensor replacement
- Battery empty
- High sensor temperature
- Low sensor temperature
- High transmitter temperature
- No sensor detected
- Low glucose
- Out of range low glucose
- Out of range high glucose
- Low battery
- Vibration motor
- Transmitter replacement
- Battery error
- Incompatible transmitter
- Sensor file
- Sensor linking error
- Sensor linking failed
- Sensor connection
- Pairing error
- Sensor sync confirmed
- Connection lost
- Glucose suspend alert
Areas where you can customize app settings include:
- Glucose – glucose levels and change rates that will trigger an alert.
- Calibration Reminders – optionally set calibration reminder times.
- System – identifies or lets you enter personalized information about your system.
- Sound Settings – change the sounds for some glucose alerts, set snooze times and Do Not Disturb.
- Temp Profile – set a temporary glucose profile.
Glucose Levels: The Eversense® 365 CGM System is designed to provide alerts on your smart transmitter and mobile device when your glucose level has reached the alert levels you set. You will decide the settings for your glucose alerts, targets, and rates of change based on input from your health care professional.
Yes. Glucose Targets are the low and high levels of the range you are aiming for throughout the day. These settings are used in the app to indicate when glucose values are in your target range.
Note: Target range values must be set within alert range values. Do not change your glucose alert levels without consulting with your health care professional.
Yes. Your Eversense® 365 CGM System will alert you when your glucose levels are outside the alert settings you choose. When you have reached your low and high glucose alert levels, the smart transmitter vibrates, and the mobile app gives an audible alert as well as displays a message on the screen. You should immediately perform a finger stick blood glucose test before making a treatment decision.
Still have questions?
The Eversense team is dedicated and ready to provide the answers and support you need. Simply click the link below.
The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
MKT-001692 Rev 1
Call My Eversense Specialist Now
Schedule a Call